Advantages:
Automating processes reduces your involvement in mundane clerical tasks, such as organizing customer data or creating reports, and leaves you to concentrate on the parts of your business that you prefer.
It allows a few employees to perform the tasks of many, such as when one machine automatically chooses, packs and labels products for shipping.
Automation enables people with lower skill levels to perform higher-level tasks, such as when a clerk creates an attractive and compelling presentation by typing text into software templates that pull in third-party pictures, videos and music.
Automating information systems reduces storage space, speeds retrieval and allows several employees to access the same data at the same time.
Disadvantages:
Office automation can be expensive when you first invest in software and equipment. A professional office suite or a machine that scans duplicates and binds documents, for example, can be quite expensive.
Older or less-skilled employees who are used to manual methods might find it difficult to operate and adjust to automatic processes. This could require additional and time-consuming training.
If the automated system does not function — when power is interrupted, for example — you might not be able to use manual methods to continue business. For instance, if your product catalog exists exclusively on your computer and the system goes down, you might be unable to take and process orders.
Examples of OAS:
Some examples; Almost every modern application support automation (examples; Office platform with biztalk, CRM: Salesforce.com, Case Management etc.) example solutions; Invoice scanning and approval process Post scanning, OCR and automated distribution to email Document review and publication work flow.
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